Executive Summary

Food Banks Canada vision was to digitally transform their mission-critical operations with a fully integrated back-office finance system, network management solution and donor management solution – all integrated to a data repository to ingest internal and external data sources for visualization and analysis.

Business Challenge

In order to achieve their vision, Food Banks Canada needed to address the challenge of bringing multiple primary and equally important components of their business together:

  1. Donor management and fundraising
  2. The management of data related to its food bank network across Canada
  3. Food Banks Canada’s finance system, with the goal to have all of their data connected to allow for easy reporting and reference.

The MISSION CRM Solution

MISSION CRM stepped up to the challenge by implementing it’s donor engagement and fundraising system, including its pre-built integration with Dynamics 365 Business Central. In parallel, BDO Canada participated in this transformation by working with the Food Banks Canada team to build their network management solution within the same Dynamics 365 instance.

With MISSION CRM and Microsoft Cloud for Nonprofit, Food Banks Canada realized it vision with:

A 360° unified view of donors, fundraising and financials in real-time.

A pre-built integration with Business Central to close the gap between fundraising to finance solution so Food Banks Canada can see which programs are funded, identify funding gaps, funding commitments pending, and how the funding was allocated across the network.

A suite of pre-built Power BI reports which track key metrics so they can take the pulse of their development efforts and make data-driven decisions.

Benefits & Result

Food Banks Canada achieved its vision of one home for its mission-critical operations and data, facilitating organizational collaboration and insights with a 360-degree view of its operations. Moreover, Food Banks Canada can harness the potential of Microsoft Cloud for Nonprofit to better engage all stakeholders on the issue of Hunger in Canada all in support of its mission of a Canada where no one goes hungry. 

Future Prospects

As the Implementation Partner for Food Banks Canada, MISSION CRM couldn’t be prouder to play a role in starving the hunger in Canada. We welcome you to join us in supporting Food Banks Canada today.